Billing Questions

Here's some common Sheety billing questions. Question not answered here? Give us a message.

Can I cancel my subscription at anytime?

Yes, you can cancel your subscription at anytime. There's no minimum subscription length. Simply cancel your subscription before the next billing period and you won't be charged again.

How do I cancel my subscription?

Sign into the Dashboard > Settings > Manage Subscription > Cancel.

What's The Not So Big Company?

Sheety is a product from The Not So Big Company (which you might also see referred to as NOT SO BIG TECH LIMITED). This is the legal entity that owns Sheety. It's still wholly owned and controlled by Sheety's creator Phillip Caudell.

Can I pay in a different currency?

At checkout you can pay in USD. If you wish to pay in another currency, please contact us [email protected]

What happens to my projects if I cancel my subscription?

Your projects will remain untouched, and you'll simply revert back to the free plan.

Do you provide discounts for educational institutions?

Yes, we provide discounts for educations. Please contact and let us know about your project!

Do you offer refunds?

If you're not happy with Sheety and we're unable to resolve your issue contact us within 14 days to arrange a refund. Note we'll be unable to offer full refunds if you've used a significant portion of your quota.

How do I update my payment details?

To update your payment details go to the Dashboard, click your email address, and go to Settings. Then click "Manage Subscription" to change your payment details.

How do I get my invoices?

Invoices are emailed each month. To manually download invoices, go to the Dashboard, click your email address, and go to Settings. Then click "Manage Subscription" to access past invoices.

How do I add my VAT number to my invoices?

To add your VAT number to invoices, please contact us.

I can't see an option to upgrade my account in "Manage Subscription"

If you purchased a subscription before the 5th of September in GBP (£), and wish to upgrade, please contact us.